Complaints & Resolutions
At Connect to India Pvt. Ltd., we are committed to delivering exceptional digital marketing services, including SEO, social media management, web development, and business-enhancement strategies. Your satisfaction is our top priority, and we continuously strive to improve our offerings.
If you encounter any challenges or have concerns regarding our services, we encourage you to share them with us. Your feedback is invaluable in helping us enhance our performance and better meet your expectations.
We have established a simple and transparent process to address your concerns promptly and effectively. Here’s how you can reach us:
Visit our Contact Us Page and fill out the online form with details about your issue.
Email Us
You can email your complaint to support@connecttoindia.com. Our team will acknowledge your email within 24 hours and provide you with a reference number for your case.
Call Us
For immediate assistance, call our customer service team at +91-XXXXXXXXXX. We are available from 9:00 AM to 6:00 PM (Monday to Saturday).
Acknowledgment
Once your complaint is received, you will receive a confirmation email or message with a unique complaint ID within 24 hours.
Investigation
Our dedicated support team will thoroughly investigate the issue and collaborate with the relevant departments to identify the root cause.
Resolution
For minor issues, we aim to resolve them within 2-3 working days., For complex matters, we will keep you updated on the progress and strive to resolve them within 7-10 working days.
Feedback
After resolving your issue, we will request your feedback to ensure you are satisfied with the resolution and to identify areas for further improvement.
Escalation Process.
If you are not satisfied with the initial resolution, you can escalate your complaint to a higher authority:
Email: info@connecttoindia.com
Phone: +91-98113 26655
Commitment to Excellence
At Connect to India Pvt. Ltd., we are passionate about building strong and lasting relationships with our clients. We assure you that your concerns will be handled with the utmost care and urgency.
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